Frequently Asked Questions

 

Commercial Cleaning Questions

Why have a professional company clean your office?

Employees are often too tired or too overloaded to do a good job. Professional companies can come and do a thorough cleaning, keeping germs low and productivity high.

What sorts of organizations hire a cleaning company?

Some examples of places that hire cleaning companies are retail stores, schools, businesses, offices, churches, and restaurants.

What if a business or organization simply needs a round of basic cleaning tasks done on a regular basis?

Commercial cleaning deals with both small and large cleaning jobs. If a client wants a commercial cleaning service crew to come in to dust, empty trash cans, and mop the restroom floors on a regular basis, then that is what is provided. We endeavor to meet the needs of all our clients.

Does a commercial cleaning service have different cleaning packages for clients to choose from? What are the commercial cleaning rates?

A professional commercial cleaning company offers a free price quote to customers. The commercial cleaning rates differ due to a few factors. Some things that determine commercial cleaning rates are the size of a business and the type of cleaning services needed as well as how often the client would like cleaning done. A contract cleaning company would be glad to discuss the cleaning needs of any client.

How do clients contact Extreme Clean if they have a problem or question?

Extreme Clean can be contacted by telephone, email, or even fax. We continually strive to meet a client’s needs.

 

 

Carpet Cleaning Questions

Why clean carpet at least 3 times a year?

Just as you wouldn’t wash your clothes once a year, you wouldn’t clean your carpet once a year. They continue to collect allergens that cause sickness for families and children. Cleaning 3 times per year gives good hygiene and prevents spread of disease.

Why clean carpet vs replace carpet?

In the long run, cleaning your carpet is cheaper for you. It saves money and causes less hassle than a full carpet replacement.

Do I need to vacuum before the crew arrives?

Yes, a light vacuuming in the traffic areas is preferred and recommended.

 

How long will it take for my carpet to dry?

Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 3-4 hours for the carpet to dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time.

 

Do you guarantee removal of all spots or stains in the carpet?

We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.

 

Why should I have a protector applied to my cleaned carpets?

As the finishing touch to your thoroughly cleaned carpet and/or upholstery, specially formulated protector can be professionally applied. These products help carpet and upholstery resist soiling from dry dirt, water- and oil-based spills by wrapping each fiber in a protective coating. This extra layer gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet and upholstery looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easier.

OVER 20 YEARS OF EXPERIENCE,

SERVING THE JACKSON AREA

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